IT-Servicetechniker im Datacenter (m/w/d)

Arbeitsort: 82041 Deisenhofen bei München


IT-Servicetechniker (m/w/d) im Datacenter

You are searching for new challenges? Then join to our internal Experis-Team as an IT service technician in Munich.

Your commitment will be rewarded: - Flexible working hours
- Professional Career Path: We offer you an exciting professional career
- Personal Development is ensured through training opportunities
- Competitive salary package

Your Tasks: - Second level support for Incidence, Request Management plus On-Call Services - Cloud Engineers will analyze incidents, collect the logs, solve and create, whenever possible, a resolution procedure that can be reused by Cloud Operators in future subsequent events - The Cloud Engineers will interact with Hardware / Software third party support in case a procedure is not available or does not provide the expected result.
- Fulfilment of Special Service Request (no documented processes).
- Cloud Engineers will collaborate with Teams for transmitting suggestions and improvements areas for Cloud Platform.
- Coordination activities between remote and local teams.
- Maintain operational procedures and documentation related to Cloud platform.
- Maintain control of Super User privileges to all Hardware and Software elements under the Service Provider Run services.
- Receive and track Hardware, Software and license shipments.
- Deploy automatically and configure products, Applications or services.
- Update hardware inventory.
- Generate release to production acceptance criteria.
- Manage role-based access controls and access management.
- Define and execute Cloud platform monitoring.
- Domain Controllers management, compliant with Security rules.
- Antivirus management and Security scan.
- Firewall management based on Service Requests.
- Network troubleshooting.
- Monitor, supervise and manage licenses
- Start and monitor Backup processes.
- Start and monitor Restore processes.
- Verifying backups have completed successfully and, where errors are detected, take corrective action.
- Perform scheduled and requested backups and restores
- Platform patches, rollouts and security updates also manual deployment based on Service Requests
Your skills: - Good general knowledge of the IT market (hardware and software)
- Structured, process-oriented and independent way of working
- Good knowledge of Microsoft and Linux operating systems
- Network knowledge
- Good understanding of customer processes and procedures
- Good knowledge of call tracking systems
- Experience in dealing with SLA & OLA
- Ability to work under pressure, flexibility and independently
- Good written and spoken English and German
- Driving license class B
- Willingness to be on call

You already have experience with:
Hyper-V, Citrix SDK, Hedvig Software Distributed Storage, SCOM, HPE Apollo / Moonshot, Morpheus (Cloud Management Tool)

Interessiert ? Dann freuen wir uns auf Ihre Bewerbung über den Bewerbungs-Button oder über die angegebenen Kontaktdaten!

Wir leben Vielfalt und Chancengleichheit und freuen uns deshalb natürlich über Bewerbungen von Menschen mit Behinderung.

Alle personenbezogenen Formulierungen in dieser Stellenanzeige sind geschlechtsneutral zu betrachten.



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Frau Bjanka Tivanovac
65760 Eschborn
Telefon: 0049015110500374